Refund policy

Returns & Refunds Policy

At Sincerely Mail Club, we want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To initiate a return, please contact us at hello@sincerelymailclub.com. We will provide instructions on how to return your item.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition as when you received it

• Unused and unworn

• In its original packaging

• Accompanied by proof of purchase or receipt

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or if you have received the wrong item, contact us immediately at hello@sincerelymailclub.com so we can assess the issue and resolve it promptly.

Non-Returnable Items

Unfortunately, we cannot accept returns or exchanges for:

• Sale items

• Gift cards

• Personalized or custom-made products, unless they arrive damaged or defective

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your refund is approved, it will be processed back to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@sincerelymailclub.com.