Shipping policy

Shipping Policy

Thank you for shopping with Sincerely Mail Club.

All orders are carefully packaged and shipped from Australia. As a small business, each order is prepared with care to ensure it arrives safely at your doorstep.

Processing Time

Orders are typically processed within 2–5 business days. During busy periods, holidays, or special releases, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the size of your order. The final shipping cost will be displayed before payment is completed.

Delivery Estimates

Australia

Estimated delivery times are usually 1-2 weeks but vary depending on your location and the postal service provider.

International Orders

Please allow up to 2-4 weeks for international deliveries. Delivery times may vary due to customs processing, local postal services, and other factors beyond our control.

Tracking

To keep our products affordable, some orders may be sent using standard postal services and may not include tracking. If tracking is included with your selected shipping option, tracking details will be provided once your order has been dispatched.

Delays

While we do our best to ensure timely delivery, Sincerely Mail Club cannot guarantee delivery dates and is not responsible for delays caused by postal carriers, customs processing, weather events, or other circumstances beyond our control.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at hello@sincerelymailclub.com. We will do our best to assist in resolving the issue.