Terms of service

Terms of Service

Last Updated: May 2026

Welcome to Sincerely Mail Club. By accessing our website and purchasing our products or services, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Information

This website is operated by Sincerely Mail Club. Throughout the site, the terms "we", "us", and "our" refer to Sincerely Mail Club.

By visiting our website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use our services.

3. Products & Services

Sincerely Mail Club offers subscription mail, personalized letters, invitations, stationery, art prints, gifts, and other related products.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities available for purchase

  • Refuse service or cancel orders when necessary

Due to the handcrafted and personalized nature of many of our products, slight variations may occur and are considered part of their unique charm.

4. Pricing & Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change prices without prior notice. Payment must be received before orders are processed and shipped.

5. Personalized Orders

Customers are responsible for providing accurate information for personalized products, including names, dates, addresses, event details, and custom messages.

Sincerely Mail Club is not responsible for errors resulting from incorrect information supplied by the customer.

Once production has commenced, personalized orders may not be modified or cancelled.

6. Shipping

All orders are shipped from Australia.

Delivery times are estimates only and may vary due to postal delays, customs processing, weather conditions, or other circumstances beyond our control.

Please refer to our Shipping Policy for full details.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Personalized or custom-made products are generally non-refundable unless they arrive damaged, defective, or incorrect.

8. Intellectual Property

All content on this website, including designs, artwork, letters, illustrations, photographs, logos, branding, and written content, is the property of Sincerely Mail Club and may not be copied, reproduced, distributed, or used without written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Upload malicious software or harmful content

  • Interfere with the operation of the website

  • Violate the intellectual property rights of others

10. Limitation of Liability

To the maximum extent permitted by law, Sincerely Mail Club shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We respect your privacy and take reasonable measures to protect your information.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon posting on our website.

Your continued use of the website constitutes acceptance of any updates.

13. Governing Law

These Terms of Service are governed by the laws of Australia.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Sincerely Mail Club
Email: hello@sincerelymailclub.com